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“If it can’t be measured, it can’t be improved”
Organisational improvement is only useful if it measurable. We have developed three broad frameworks for measurement:
Risk Measurement – The RIM method is a non-intrusive cognitive risk identification and measurement technique.
Performance measurement – We have successively designed and implemented performance management and benchmarking programmes to examine internal and vendor performance for a number of major financial institutions. Recently we have completed a comprehensive Enterprise-wide solution for a European headquartered global investment bank, examining the complete application lifecycle.
Web metrics – Most organisations have no way to quantify the economic value and the overall quality of the user experience. Using our internet metrics (i-Metriks) tools we can help you understand the usability of your web investment, and the financial contribution of web investment.